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DEFINITE Staffing page

  • DEFINITE Staffing page

Free Analysis Reveals Huge $200K Savings!

Empower Outsourcing Decision-Making: Data-Driven Solutions for Sustainable Business Success Today!

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GET YOUR FREE STAFFING ANALYSIS NOW!

Fill out this form to get a fully personalized staffing analysis.

    First of all. WHAT is a Staffing Analysis?

    Think of a staffing analysis as our secret weapon. It’s like taking a magnifying glass to your workforce, but with style. We’re talking about sizing up your team, pinpointing the exact talent you need, and making sure every move is a strategic slam dunk. It’s not just about staffing—it’s about staffing like a boss.

    What do you get out of our Staffing Analysis?

    Buckle up for your success ride. Want to know why our Staffing Analysis will change the game for you?

    ▼ Optimized Staffing Solutions

    We’re not just staffing; we’re optimizing your BPO dream team for maximum efficiency. Say hello to outsourcing success.

    ▼ Efficient Workforce Planning

    Picture this: workforce planning so efficient, it’s practically a superpower for your BPO operations. Productivity levels? Through the roof.

    ▼ Strategic Talent Deployment

    We’re not just deploying talent; we’re strategically placing your A-team where they’ll shine brightest in the world of outsourcing. Success? It’s practically guaranteed.

    ▼ Smart Budget Management

    Budgets? Please. We’re the masters of smart budget management, ensuring every dollar spent on BPO staffing delivers maximum ROI. Consider it a financial game-changer.

    ▼ Increased Productivity Guarantee

    Boosting productivity isn’t a dream; it’s our guarantee. With our BPO workforce strategy, you’ll witness output skyrocket like never before. Consider it our gift to your business’s success.

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    Our Solutions

    Outsource with confidence. Icon Solutions Group provides expert financial, legal, and operational support for your business.

    Reduced Labor Cost

    Reduced costs and scalability while taping into an experienced debt settlement workforce ensure success with our workforce providing a great deal of value.

    Highly Capable Workforce

    Most of our employees and most of the talent pool available have experience working for US Fortune 500 companies. They bring valuable experience in scaling successful operations

    World Class Facilities

    A-Class building with highly sophisticated security and world-class infrastructure.

    Nearshore Location

    With a 2.5 hour flight from Miami and 4.5 hour flight from Los Angeles, you and your management can quickly visit for in-person calibration meetings.

    Why stablish a Contact Center in Guatemala?

    Schedule a call

    Turn Key

    Facilities

    We maintain facilities for training, HR matters and onboarding. Your agents will have the support they need with highly trained IT team and Facilities administrators.

    Human Resources

    Depending on the size of the operation we can arrange to have dedicated or shared HR resources to meet your needs.

    Recruiting

    We have a marketing team increasing exposure, and desirability maintaining a pipeline of talent available to our ops.

    Legal

    ICON has established a legal structure to minimize risks and protect our operation while shielding your operation in the US.

    Services and Items included in our rates

    • – Legal structure and responsibility are limited to the call center location.
    • – Recruitment (Agents, Supervisors, and Support Personnel).
    • – Salaries, benefits, medical insurance, statutory costs, and taxes.
    • – Hiring and termination, including equipment recovery.
    • – Training and QA Support (workforce continuous development).
    • – HHRR, Human Resources, and local compliance reviews.
    • – Facilities rent, maintenance, utilities, and janitorial services.
    • – Facility security with metal detectors and video monitoring.
    • – Cubicles, chairs, training facility, and break room.
    • – Network and security infrastructure and redundant IT bandwidth.
    • – Depending on the job, we provide a desktop Computer System.
    • – Onsite IT help desk and network support personnel.
    • – Onsite administrative and management team to support your team.
    • – Accounting, corporate taxes, quarterly statutory payroll reporting, and payroll processing.

    Testimonials

    Our clients

    Within our Payments Department, we enjoy and appreciate the constant collaboration within the team at Icon. Their response time and ability to pivot when needed have been instrumental within the team and for the overall growth of the business. Being agile is of utmost importance, and we appreciate all that they do to help drive results.
    Courtney Tillmann-PPD Director / Alleviate Financial Solutions
    We are thrilled with our Client Advocate team at Icon! Their exceptional service and dedication have been invaluable to our law firm. We highly recommend their outsourcing solutions for any business looking to enhance efficiency and results!
    John Greenway-Managing Partner / Guardian Litigation Group
    I manage a US-based financial services company and we have been using Icon consistently for 2 years. We are saving money while not sacrificing customer service. I am so pleased with Icon!
    Erin Peacock-Director of Operations / Alleviate Tax
    ICON has been an invaluable partner in our debt settlement company's success! Their expertise, efficiency, and commitment to excellence have revolutionized our operations. Highly impressed with their outstanding BPO services!
    Ramsin Kashto-VP of Operations / Encore
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    CONTACT US

    Ready to take your business communication to the next level?

      CONTACT US

      Ready to take your business communication to the next level? Contact us!

      WHERE ARE WE LOCATED

      You can reach us at the following address:
      Torre 4 Centro Empresarial Zona Pradera, Cdad. de Guatemala 01010

      BEST SUPPORT

      We take your issues seriously. For every question you ask we will provide an answer.

      WANT TO CALL US?

      • PBX: +502 2316 8114

      From Monday to Friday, 10:00 – 18:00 CST

      EMAIL US

      Email your issues and suggestion and the following email addresses:
      sa***@ic*****.com

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